Help Center

This is the fun part! You get the opportunity to design and create your very own luxury shirt from beginning to end and, in only 5-10 minutes, you will have created a custom shirt. 

This is the fun part! You get the opportunity to design and create your very own luxury shirt from beginning to end and, in only 5-10 minutes you will have created a custom shirt.

Once you have placed your order, it will take 2 weeks for the skilful hands of the Captain’s design crew to craft your shirt. Once your shirt is ready, it will be shipped out and, on average, it will take a week for you to receive your order, depending on where you live.

Is not about the size, is how you use it.

Just kidding, if you are unsure about your size and the cut and are worried that the shirt will not fit properly, there is no need to worry. You can contact us and one of Old Captain’s crew members will help you through the online process to create your one of a kind shirt or give you different solutions.

On our website, you can only order our newest collection by custom making a shirt. If you wish not to create a custom shirt and just wish to order a premade shirt, you are able to do so but only from our Old Collections. To buy or order premade shirts from our newest collection, you have to go to stores that carry our products.

Each one of Old Captain shirts are made locally in Lugano in the south of Switzerland. We create our shirts in a small fashion factory which houses are own little shirt production chain. All of our exclusive fabrics are made 1 hour from Lugano in a small beautiful fabric factory in Italy. Some fabrics we search for while we #wandertheworld to bring some special one of a kind piece for our customers. 

The fabrics that we use at Old Captain are the best quality in the world. Our Captain, Yari Copt, developed exclusive high quality prints, fabrics for Old Captain shirts and we also search for some of the highest quality and beautiful fabrics in the world. 

This shirts are rare.

We develop our shirts in a small factory in the south of Switzerland where expert hands take care of the production build on the foundation of Swiss Made: high-quality, luxury, exclusivity and tradition.

The quality is the top on the market for the fabrics and the manufacture.

The price is high but it fair.

We are very transparent with the prices and margins. Every player in this , from the producer, to the brand, the shop and you the final client have the same kind of margin (2.0 on the collection and 2.5 on the custom made) , that is way lower and much fair than what the majority of fashion brands do.

Outside of Switzerland the price will be higher but it will be inclusive of ALL costs like:

- shipment world wide

- Swiss border taxes

- TVA of your country

- extra shipment and border costs

So when you get your shirt there's gonna be no surprises cause we took care of everything.

You can call us at Old Captain and one of our crew will arrange an appointment at our headquarters in Lugano, Switzerland.  Here, you will have the opportunity to come and speak with one of our skilful designers who will help you in the process of creating an amazing shirt and you may even see the Captain himself!

By creating an account with Old Captain, you will receive newsletters and special discount codes you can use on our website and at store locations. You will also receive invites to Old Captain events, know before anyone else where the Old Captain bus will be next and you will be allowed sneak peeks at the new season collections before anyone else and much more!!

Well.. you're not alone and there is no need to worry. If you forget your password. You are able to reset it on our website and you will receive a confirmation email with your new password.

Once you place your order, it will take 2 weeks for our skilful design crew to make the shirt. After the shirt is made, it will take approximately up to a week to deliver depending on where you live. In total, the expected timeframe for an order is 3 weeks for a CUSTOM Shirt. If you order a PREMADE Shirt from one of our Old Collections, it will take up to a week for you to receive your order but again depending on where you live it may take a little longer.

If you receive a damaged shirt or an incorrect item, you can either call or email us about the damages you found. Once inquires have been made we at Old Captain will send you a new shirt at no extra cost.

There are no returns, however, if the mistake is ours, we will do our best to correct the problem. Please contact us with any concerns or inquiries you may have.

If you have ordered a custom shirt and when upon delivery you find that the shirt either doesn’t fit properly or the measurements or the cut of the shirt is wrong, you can send it back and we will make the necessary changes for no extra cost. For just a normal premade shirt, you will have up to 30 days to return the shirt for a full refund.

For any reason you need to send your order back to us, we at Old Captain will reimburse you for all the shipping costs.

Once you have placed an order you won't be able to cancel.

We accept MasterCard, VISA, PayPal & Postfinance. We are sorry but at this time the Captain does not accept American Express.

Once you have placed your order you will receive a confirmation email and receipt that confirms your order has been received.

Yes, you will receive a tracking number in your confirmation email which will allow you to follower your packs live.

At this time, we are only shipping orders within Switzerland. We apologize for this inconvenience but we are working toward shipping to Europe and world-wide in a few months’ time.

We already have some possibilities to ship all over the world but it has some costs. To place orders outside of Switzerland feel free to contact us at info@oldcaptainco.com

At Old Captain we use Swiss Post for all our shipping and always do priority shipping for each order. For deliveries in Switzerland the shipping will be FREE. In the future, for deliveries outside of Switzerland there will be a surcharge depending on where you live and for any extra country taxes. 

The timeframe for deliveries within Switzerland will take approximately 3-5 business days and for deliveries outside of Switzerland it will take approximately 7 business days but depending on where you live it may take longer. 

Once we have shipped your order, we will send you a confirmation email and/or text with a tracking number to confirm your order.

This tracking number will allow you to follow your order every step of the way and will allow you to see which day your order will arrive. 

Each store that carries Old Captain does not necessarily carry the entire collection of shirts we have to offer. Before going to a store, you can check on the Old Captain website and see which shirts are offered at what stores.

Yes, you are able to order Old Captain shirts from the companies that carry our products.

The stores that carry Old Captain shirts only have the pret-a-porter collection. If you wish to create a custom shirt, you will either have to do so on our website or make an appointment with us. Some of our retailers will have the option of to do custom fittings since fall 2018.