Once you have placed your order, it will take 2 weeks for the skilful hands of the Captain’s design crew to craft your shirt. Once your shirt is ready, it will be shipped out and, on average, it will take a week for you to receive your order, depending on where you live.
Just kidding, if you are unsure about your size and the cut and are worried that the shirt will not fit properly, there is no need to worry. You can contact us and one of Old Captain’s crew members will help you through the online process to create your one of a kind shirt or give you different solutions.
On our website, you can only order our newest collection by custom making a shirt. If you wish not to create a custom shirt and just wish to order a premade shirt, you are able to do so but only from our Old Collections. To buy or order premade shirts from our newest collection, you have to go to stores that carry our products.
Each one of Old Captain shirts are made locally in Lugano in the south of Switzerland. We create our shirts in a small fashion factory which houses are own little shirt production chain. All of our exclusive fabrics are made 1 hour from Lugano in a small beautiful fabric factory in Italy. Some fabrics we search for while we #wandertheworld to bring some special one of a kind piece for our customers.
The fabrics that we use at Old Captain are the best quality in the world. Our Captain, Yari Copt, developed exclusive high quality prints, fabrics for Old Captain shirts and we also search for some of the highest quality and beautiful fabrics in the world.
We develop our shirts in a small factory in the south of Switzerland where expert hands take care of the production build on the foundation of Swiss Made: high-quality, luxury, exclusivity and tradition.
The quality is the top on the market for the fabrics and the manufacture.
The price is high but it fair.
We are very transparent with the prices and margins. Every player in this , from the producer, to the brand, the shop and you the final client have the same kind of margin (2.0 on the collection and 2.5 on the custom made) , that is way lower and much fair than what the majority of fashion brands do.
Outside of Switzerland the price will be higher but it will be inclusive of ALL costs like:
- shipment world wide
- Swiss border taxes
- TVA of your country
- extra shipment and border costs
So when you get your shirt there's gonna be no surprises cause we took care of everything.
You can call us at Old Captain and one of our crew will arrange an appointment at our headquarters in Lugano, Switzerland. Here, you will have the opportunity to come and speak with one of our skilful designers who will help you in the process of creating an amazing shirt and you may even see the Captain himself!
We're starting to have some retailers that will have this service.
By creating an account with Old Captain, you will receive newsletters and special discount codes you can use on our website and at store locations. You will also receive invites to Old Captain events, know before anyone else where the Old Captain bus will be next and you will be allowed sneak peeks at the new season collections before anyone else and much more!!
Once you place your order, it will take 2 weeks for our skilful design crew to make the shirt. After the shirt is made, it will take approximately up to a week to deliver depending on where you live. In total, the expected timeframe for an order is 3 weeks for a CUSTOM Shirt. If you order a PREMADE Shirt from one of our Old Collections, it will take up to a week for you to receive your order but again depending on where you live it may take a little longer.
If you receive a damaged shirt or an incorrect item, you can either call or email us about the damages you found. Once inquires have been made we at Old Captain will send you a new shirt at no extra cost.
If you have ordered a custom shirt and when upon delivery you find that the shirt either doesn’t fit properly or the measurements or the cut of the shirt is wrong, you can send it back and we will make the necessary changes for no extra cost. For just a normal premade shirt, you will have up to 30 days to return the shirt for a full refund.
At Old Captain we use Swiss Post for all our shipping and always do priority shipping for each order. For deliveries in Switzerland the shipping will be FREE. In the future, for deliveries outside of Switzerland there will be a surcharge depending on where you live and for any extra country taxes.
The timeframe for deliveries within Switzerland will take approximately 3-5 business days and for deliveries outside of Switzerland it will take approximately 7 business days but depending on where you live it may take longer.
Each store that carries Old Captain does not necessarily carry the entire collection of shirts we have to offer. Before going to a store, you can check on the Old Captain website and see which shirts are offered at what stores.
The stores that carry Old Captain shirts only have the pret-a-porter collection. If you wish to create a custom shirt, you will either have to do so on our website or make an appointment with us. Some of our retailers will have the option of to do custom fittings since fall 2018.
Welcome to Old Captain Co.
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